Hi Lucie, thanks for your feedback and sorry for this experience. It sounds like your notebook might have been damaged in the post. We have received the following response from your seller, Port West, who would like to make things right for you. You can reply to this message or message them via their seller profile: 'Hi Lucie, Very sorry to hear your item arrived damaged. Please know, if it were caused by me, I would not have sent it out to you in that condition intentionally. Should any items arrive damaged or not as described please reach out to me first and I will do what I can to make things right. My sincere apologies for any inconvenience this has caused you. Khalifa (Owner).'